SHIPPING POLICY

Last updated: 28 July 2026

Thank you for shopping with STXSTX LTD. This policy explains where we deliver, how quickly orders are processed and the delivery options available.

1. UK DELIVERY

We currently deliver to United Kingdom addresses only.

We do not currently offer international delivery.

2. ORDER PROCESSING AND DISPATCH

Standard orders are usually dispatched within two working days.

Our working days are Monday to Friday, excluding UK bank holidays. Orders placed during weekends or bank holidays will begin processing on the next working day.

During unusually busy periods, severe weather or other circumstances outside our reasonable control, dispatch may take longer. We will contact you if there is a significant delay affecting your order.

3. MADE-TO-ORDER PRODUCTS

Made-to-order products are normally delivered within 7–10 working days from the date the order is placed.

This timeframe includes the time needed to produce, prepare and deliver the item. Any different timeframe stated on the individual product page will take priority.

4. PRE-ORDER PRODUCTS

Estimated dispatch or release information for pre-order products will be shown on the individual product page.

Please check this information before placing your order. The estimated date may change if production, supplier or delivery delays occur.

Where an estimated date changes significantly, we will provide an update using the contact details supplied with the order.

5. DELIVERY OPTIONS AND PRICES

The following delivery options are currently available:

Royal Mail 1st Class: £4.99
Royal Mail 2nd Class: £3.99
Free Economy Delivery: Free on qualifying orders of £65 or more

Free Economy Delivery is sent using Royal Mail 2nd Class.

Available delivery options and the final delivery charge will be displayed at checkout before payment is completed.

6. ESTIMATED DELIVERY TIMES

Once dispatched, Royal Mail normally aims to deliver:

Royal Mail 1st Class: the next working day
Royal Mail 2nd Class: within 2–3 working days
Free Economy Delivery: within 2–3 working days

These are Royal Mail delivery aims and are not guaranteed delivery dates.

Delivery time begins when your order has been dispatched, not when the order is placed. Some locations and postcode areas may take longer.

7. DISPATCH CONFIRMATION

You will receive a dispatch confirmation email when your order has been handed to Royal Mail.

Where available, this email will contain a tracking or delivery confirmation reference. The amount of tracking information provided depends on the Royal Mail service used.

Please allow time for Royal Mail’s system to update after receiving your dispatch confirmation.

8. DELIVERY DELAYS

Occasional delivery delays can occur after an order has been dispatched. These may be caused by severe weather, disruption to Royal Mail services, seasonal demand or other circumstances outside our reasonable control.

If your order has not arrived within a reasonable period after its expected delivery date, please contact us through the Contact page on our website.

9. INCORRECT DELIVERY INFORMATION

Customers are responsible for checking that the delivery address supplied at checkout is complete and accurate.

Please contact us immediately if you notice an error. We cannot guarantee that an address can be changed after an order has entered processing or been dispatched.

Additional postage charges may apply if an order is returned to us because an incorrect or incomplete address was supplied, or because delivery was not accepted or collected.

10. LOST OR DAMAGED ORDERS

STXSTX LTD remains responsible for your order until it has been delivered to you, or to another person identified by you to receive it.

If your order arrives damaged, please contact us as soon as possible and provide:

• Your order number
• A description of the damage
• Photographs of the product
• Photographs of the external and internal packaging

Please retain the damaged product and all packaging while we investigate the issue.

If you believe your order has been lost, contact us through the Contact page on our website. We will investigate the delivery with Royal Mail and explain the available resolution.

11. RETURNS

Shipping issues are separate from returns made because you have changed your mind or no longer require an item.

For information about returns, refunds and cancellations, please read our Returns and Refund Policy.

12. CONTACT US

For questions concerning an order or delivery, please contact STXSTX LTD through the Contact page on our website. Please include your order number so that we can locate your order.